Long story short, my brother who lives in NE Texas had his house burn down a little over a year and half ago. Insurance paid off the mortgage and sent him the rest. His mortgage is with Citi and they cashed the insurance check, but did not apply it to the mortgage.
Fast forward to today and no one can get Citi to apply the payment to the mortgage. Combined we have spent over 150 hours on the phone. They keep sending people to the new house saying they are going to foreclose on it (it is owned free and clear). They have reported him late every month and added interest and fees to the mortgage.
I believe hiring an attorney is the only option left. The only problem is he is very poor and the mortgage is only 45K. Any recommendations?
The house is about 30 miles from Mt. Pleasant.
Thanks guys
Fast forward to today and no one can get Citi to apply the payment to the mortgage. Combined we have spent over 150 hours on the phone. They keep sending people to the new house saying they are going to foreclose on it (it is owned free and clear). They have reported him late every month and added interest and fees to the mortgage.
I believe hiring an attorney is the only option left. The only problem is he is very poor and the mortgage is only 45K. Any recommendations?
The house is about 30 miles from Mt. Pleasant.
Thanks guys
